469-747-3477

Learn More About Us

Frequently Asked Questions
HOW DO I REGISTER MY CHILD?
  • Click here to register your child.
  • By calling the office at 469-747-3477
  • By coming by TagTeam Tutoring located at 621 Jealouse Way, Suite 109 Cedar Hill, Texas 75104

 

WHAT ARE YOUR HOURS OF OPERATION?

Hours of Operation:

Private Sessions: 

Monday- Sunday

9:00 a.m. – 9:00 p.m. 

Tutoring Center Hours:

Group Sessions

Monday – Thursday

4:30 p.m. – 9:00 p.m.

 

WHERE ARE YOU LOCATED?

TagTeam Tutoring Center is located in Cedar Hill, Texas at 621 Jealouse Way Ste. 109 Cedar Hill, TX 75104

WHAT ARE YOUR PAYMENT OPTIONS?

 All weekly payments must be paid in full on the Friday before your scheduled tutoring, or your time slot will be forfeited for the upcoming week. A student on the waitlist may fill any forfeited spots.

WHAT PAYMENT METHODS DO YOU ACCEPT?
  • PayPal Invoice – There will be a $5 fee added to each payment
  • PayPal – You can send via the “Send Money To A Friend” option to this email address payments@tagteamtutoring.com
  • Mobile Pay (Cash app – $TagTeamTutoring)
  • Drop off Cash/Money Order to our Cedar Hill Location
  • Bank Transfer: Zelle (payments@tagteamtutoring.com)
DO YOU GIVE FAMILY DISCOUNTS?

Yes, you will get a 10% discount off of total price.

HOW MUCH IS THE REGISTRATION FEE?
There will be a $50 registration fee that covers one school year. This payment is due upon initial registration to secure your weekly day and time slot.
DO YOU HAVE A REFERRAL PROGRAM?
Yes, refer a friend and receive a $25 credit toward your account. Referral must register and pay for you to get the discount.
WHAT IS CONSIDERED A GROUP SESSION AND RATES?

Group sessions are defined as 2- 8 students that are working on a common curriculum. These sessions may consist of grade level STAAR/EOC Prep, ACT/SAT Prep, or math course work prep (i.e. Algebra 1, 5th grade math, 8th grade math, Geometry, etc.). The fees for these sessions are $25 an hour per student.

WHAT IS CONSIDERED A PRIVATE SESSION AND RATES?
● Private Sessions are one on one sessions with the student and tutor. The minimum session time is 30 minutes. The maximum session time is 2 hours.
● 30 min session – $25 ● 1 hour session – $50 ● 1 ½ hour session – $75 ● 2 hour session – $100
HOW LONG SHOULD MY CHILD ATTEND TUTORING?

We encourage consistent tutoring sessions to maximizes student results. Students are encouraged to register for a tutoring term. Those terms are:

  • Fall Term:   September- December
  • Spring Term:   January – May
  • Summer Term:  June- August
  • Drop In Sessions (not an entire term) are available upon requests
WHAT ARE YOUR TUTORING TERMS?
  • Fall Term: September- December
  • Spring Term: January – May
  • Summer Term: June- August
  • Drop In Sessions (not an entire term) are available upon requests
WHAT IS YOUR REFUND POLICY?
There will be No Refunds Given.
WHAT IF MY CHILD HAS TO CANCEL A SESSION?
We understand that events may arise that could prevent students from attending private tutoring appointments and illnesses do occur; however, we try to minimize cancellations as much as possible. If a student feels they need to cancel their private tutoring appointment, they must contact TagTeam Tutoring at least 24 hours before their scheduled appointment. If we are not contacted at least 24 hours prior to appointment a fee of 50% of the session will be deducted.
WHAT IS YOU ATTENDANCE/MAKE-UP POLICY?
Regular attendance is expected and necessary for tutoring to benefit any child. Students with excessive absences can lose their designated time if the tutor deems necessary. Students that miss a scheduled tutoring session, for any reason, are allowed one makeup session (every term) within the following week permitting available space.
IS THERE AN ADDITIONAL COST FOR SAT/ACT MATERIALS?
Yes, a $25 fee will be added to your registration fee for supplemental supplies.
WHAT HAPPENS IF A TUTOR NEEDS TO CANCEL A SESSION?
The Tutor may cancel lessons by giving 24 hours prior notice to the Student and/or Parent. Where a lesson was pre-paid, the tutor shall reschedule the appointment at a time agreeable to both parties.
WHAT ARE TAGTEAM TUTORS FORMS OF COMMUNICATION IN REGARDS TO YOUR CHILD?

Communication is an important tool in enhancing and accelerating your child’s progress. We solicit two-way feedback between parents, students and TagTeam Tutors. We will use but are not limited to email, texts, face-to-face conference, Edmodo and much more. Please understand that communicating with tutors during “peak” hours are not allowed so that every child is able to get the undivided attention deserved. Electronic feedback will be given after each session. Please set up your email account so you ensure that you receive all communications from TagTeam Tutoring. 

WHAT ARE THE STUDENT'S OBLIGATIONS
We do ask that every participant completes assigned work, willingly participates in the activities during the session, and completes any assignments outside of the session. If there is a problem, parents will be contacted. If the problem persists, they will be asked not to return to the remaining sessions. NO REFUND WILL BE GIVEN!
WHAT ARE THE TUTOR'S OBLIGATIONS
The tutor structures lessons in such a way to optimize time to the benefit of the student. The tutor shall keep confidential all information of the student and shall contact other parties involved in the education of the student only if given permission by the student or parents to do so. The tutor shall at no time be required or obliged to execute homework or assignments on behalf of the student.
DOES TAGTEAM TUTORING OFFER ANY WARRANTIES?

TagTeam Tutoring makes no warranties with regards to a student’s performance as a result of any tutoring provided.

WHAT IS YOUR LIABILITY WAIVER?

This tutoring service is not a day-care center. We cannot provide childcare services. The parent/guardian shall be liable for any damages and injuries caused by their child to other persons/property and the parent agrees to hold harmless, defend, and indemnify Serving All Minds and its tutor(s)/TagTeam Tutoring. Serving All Minds (TagTeam Tutoring) is not liable for any student outside the tutoring facility before the student enters or after the student leaves the tutoring facility.